REFUND POLICY
REFUND POLICY
At Skinchology, we are committed to providing high-quality skincare products, services, and educational resources. We understand that there may be occasions when you need to return a product, and we are here to assist you through that process.
We encourage you to review the guidelines below carefully so you understand how our refund process works for both physical and digital products.
Please review our refund policy below.
PHYSICAL PRODUCTS REFUND POLICY
Eligibility for Refunds:
– Unopened and unused physical skincare products are eligible for a refund.
– However, personal and opened products are not eligible for refunds due to hygiene and safety reasons.
– Refund requests must be made within 30 days of the purchase date.
How to Request a Refund:
– To initiate a refund, contact us in person, by phone, or via email.
– Our team will then guide you through the return process and share the next steps.
– When reaching out, include your order number or proof of purchase for faster service.
Return Shipping:
– Customers are responsible for all return shipping costs.
– Because Skinchology does not cover these fees, we suggest using a trackable shipping service or purchasing shipping insurance.
– This precaution helps ensure we safely receive your returned item, though we cannot guarantee delivery of returned packages.
Processing Your Refund:
– After receiving and inspecting your return, our team will notify you whether your refund is approved or denied.
– Once approved, processing typically takes 7 to 10 business days, and credit will be applied automatically to your original payment method.
– Keep in mind that timelines may vary depending on your bank or card issuer, therefore, allow additional time if delays occur.
International Purchases:
– Unfortunately, we do not offer refunds for international purchases.
– As a result, all sales made outside of the United States are final.
DIGITAL PRODUCTS REFUND POLICY
– Because of the nature of digital products and educational resources, all sales are final.
– Therefore, we do not issue refunds for digital items under any circumstances.
CONTACT INFORMATION
If you have any questions about this TERMS OF SERVICE or need further assistance, please contact us via email at info@skinchology.com or at the address below. Additionally, our team is happy to clarify any part of this policy before your purchase to ensure transparency:
Skinchology
2617 W Holcombe Blvd, Suite F, Room 12
Houston, TX 77025
United States
832.267.7546
Last Updated: April 1, 2025